Waiting queue and routing
IDEA Group of Technologies
Waiting queue and routing
IDEA Group of Technologies
Offer each eligible call once, respect agent capacity and use a clear backup route.
Oldest eligible call stays first
New customer
+92 3•• ••• 6651 · Customer Care
00:18
waiting
Returning customer
+92 3•• ••• 3478 · Sales
00:42
waiting
Customer Care