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IDEA Group of Technologies
Everything in one place
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Getting started
Workspace ownerCustomers and messages
Owner and teamInboxAll customer conversationsMessage historyEvery message and delivery stateContactsCustomer directoryGroups and segmentsOrganize your audienceTags and fieldsAdd useful customer detailsSaved repliesReuse common answersMessage templatesCreate and track approvalsConsent centerTrack customer permission
Campaigns and automation
Workspace ownerCalling and IVR
Call teamCall deskReceive browser callsCall historyReview completed and missed callsIVR studioCreate complete call journeysTeams and agentsManage who answersRouting and queuesSend calls to the right teamAssignmentsAccept, release and retry workPermissions and consentControl safe calling accessVoice consentKeep promotional call permission recordsCalling settingsNumber, hours, device and capacity
AI and insights
Owner and teamAI assistantWrite, simplify and translateAI controlsSet workspace and chat controlKnowledgeAdd FAQs, websites and documentsHuman reviewApprove suggestions before useReportsUnderstand business performanceDelivery logsTrack outcomes without private contentActivity historySee important workspace actions