
IVR journey
IDEA Group of Technologies
After-hours support
Draft+92 309 992 4555 · Edited yesterday
Complete caller route
From greeting to agent or fallback
1
Welcome message
Our team is currently away
2
Press 1 for Customer Care
Requires Urdu or English support skill
3
Press 2 for Sales
Package enquiries
4
Press 0 for an operator
Customer Care first
5
Wait up to 25 seconds
Then overflow safely to Sales