IDEA Group

IVR journey

After-hours support

Draft

+92 309 992 4555 · Edited yesterday

Complete caller route

From greeting to agent or fallback

1

Welcome message

Our team is currently away

2

Press 1 for Customer Care

Requires Urdu or English support skill

3

Press 2 for Sales

Package enquiries

4

Press 0 for an operator

Customer Care first

5

Wait up to 25 seconds

Then overflow safely to Sales