Automation studio
IDEA Group of Technologies
Automation studio
UI previewBuild safe customer journeys, test every step and keep people in control.
Human review stays between AI and the customer
A flow can organize work, assign teams, add labels and prepare a review. It does not silently send provider messages.
2Active flows
1Paused
1Drafts
3Human review
Sales keyword routingActiveNew inbound message · 4 steps2 minutes ago184runsUrgent support triageActiveAI decision with high confidence · 5 steps18 minutes ago63runsWholesale label helperPausedKeyword match · 3 stepsYesterday41runsNew customer welcome reviewDraftFirst inbound message · 4 stepsNot run yet0runsLegacy webhook routeNeeds attentionConversation resolved · 3 stepsFailed 3 days ago12runs