Urgent support triage

Active

Set urgent priority, add a note and request human review.

Flow path

Trigger, conditions and actions run in this order.

Trigger · New inbound message

Starts only for Primary WhatsApp

Condition · Exact keyword match

price, package or rate · text messages only

Action · Assign Sales team

Set normal priority and add Sales Lead label

Action · Human review

Prepare an Inbox suggestion; do not send automatically

Open one run to see every decision.