IDEA Group

Live call desk

Live call desk

Safe preview

Practice the incoming call flow without answering a real call.

Waiting queue

Oldest eligible call is offered first

2

New customer

+92 3•• ••• 6651

00:18
Customer CareNormal

Returning customer

+92 3•• ••• 3478

00:42
SalesHigh
Open full queue

Incoming call

Customer Care · Pressed 1

NC

New customer

+92 3•• ••• 6651

These buttons change this screen only. They do not answer, reject or end a real WhatsApp call.