Privacy Policy

1. Introduction and Scope

IDEA GROUP OF TECHNOLOGIES (PRIVATE) LIMITED ("we", "our", "us") is committed to protecting and respecting your privacy. This comprehensive Privacy Policy explains how we collect, use, process, and protect your personal data when you use our website, WhatsApp Cloud API services, IVR systems, and other enterprise tech solutions. By accessing our services, you consent to the data practices described in this policy.

2. Information We Collect

We collect several types of information for various purposes to provide and improve our services to you:

• Identity & Contact Data: Includes first name, last name, business email address, corporate phone numbers, and physical business addresses.
• Technical Data: Includes IP addresses, browser types, time zone settings, server logs, and device information.
• Service & Communication Data: Includes IVR call logs, WhatsApp messaging metadata, and integration API keys. We DO NOT read, store, or sell the end-to-end encrypted contents of your WhatsApp messages.

3. Meta (Facebook) API Compliance

As a provider of WhatsApp Cloud API solutions, we strictly adhere to Meta's Business Terms and Data Processing Addendum. We act solely as a Data Processor for our clients. End-user messaging data is processed securely in transit to Meta's infrastructure and is never utilized for our own marketing or profiling purposes.

4. Data Security & Retention

We have implemented state-of-the-art security measures, including SSL encryption and secure Linux server architectures, to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. We retain your personal data only for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, SECP, or tax requirements.

5. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to request access, correction, erasure (see our Data Deletion Policy), restriction of processing, and data portability.

6. Contact Details

If you have any questions about this Privacy Policy or our privacy practices, please contact our compliance team at admin@ideagroup.tech or visit our registered head office at Office # 912, 9th Floor, PTC, SMCHS, Main Shahrah-e-Faisal, Karachi, Pakistan.