Reports

IDEA Group of Technologies

Business reports

UI preview

Understand customers, messages, campaigns and calls without reading technical logs.

+12%

248

Conversations

-36s

4m 18s

Average reply

+6%

77%

Campaign reads

+9%

88%

Calls answered

Customer activity

Conversations handled each day

12%

Mon

Tue

Wed

Thu

Fri

Sat

Sun

Busiest day

Saturday

Resolved

84%

Needs attention

Important results first

18 failed messagesReview the sender connection 5 missed callsCheck queue coverage 6 late repliesReview team workload

Reports by work area

Open one clear result at a time

Inbox performance

Conversations, reply speed and team workload

248

Conversations

Message delivery

Sent, delivered, read and failed outcomes

1,840

Messages sent

Campaign results

Audience reach, delivery and customer response

512

Eligible recipients

Call performance

Answered, missed and average answer time

Incoming calls

Recent workspace activity

Clear actions and outcomes

View all

Campaign draft saved

September service update · Ali Raza

Today, 10:42 AM

Call assignment accepted

Customer Care · Ali Raza

Today, 10:18 AM

Template message failed

Connection needs attention · System

Today, 9:56 AM

Restricted operational record

Authorized owners and support staff can inspect delivery outcomes without seeing private message contents or secrets.

Open restricted record