Conversations & teams
Give each conversation an owner, context and visible service state.
- Shared inbox and inbox teams
- Labels, notes and quick replies
- Sent, delivered and read times
- AI control and human handoff
Platform overview
One workspace for the complete customer conversation
IDEA connects WhatsApp setup, customer data, teamwork, campaigns, automations, eligible calling and AI assistance without mixing tenant data or exposing provider secrets.
Growth operations
Move from one-off replies to structured customer engagement.
- Contacts, fields, tags and consent
- Audiences and segments
- Templates, approval lifecycle and sync
- Campaign and automation controls
Calling & intelligent service
Keep voice, routing and assistance connected to the customer journey.
- Eligibility-aware WhatsApp calling
- Consent, queues and routing
- IVR menus and prompts
- Knowledge, suggestions and review
Control & extensibility
See what happened and connect approved systems without exposing credentials.
- Reports, activity and safe logs
- API & webhooks with guarded credentials
- Delivery records and replay
- Progressive web app and device notifications
See the workflow before you commit
Explore the guided platform tour and understand the right configuration for your team.