Managed pilot privacy summary

What information is used, where it goes and what not to send

A plain-language operational privacy summary for the current Pakistan managed pilot. Client-specific retention and legal terms belong in the final agreement.

Information used for onboarding

The public order builder works in your browser and does not save the form on this website. Information leaves the page only when you choose WhatsApp or email. IDEA then uses the submitted business, contact, billing and setup details to review and prepare the requested service.

Workspace customer content

Messages, contacts, templates, approved knowledge, media and call records belong to the client workspace and are used only to provide configured product functions, support and safety review. Each client remains responsible for lawful notices, consent and approved content.

Credentials and restricted data

Do not send passwords, OTPs, recovery codes or private API secrets through the public order form. Provider credentials are handled through protected administrative workflows and are not shown in normal browser screens.

Providers and external delivery

WhatsApp messaging and calling depend on Meta and relevant service providers. Sending an order request by WhatsApp or email sends that information through the selected channel under that provider's own terms and privacy practices.

Access, isolation and operational safety

Workspace access is role-based, customer workspaces remain separated and operational logs are designed to avoid exposing private message content or credentials. Real messages, calls and provider changes use explicit controlled actions.

Retention, correction and contact

Pilot retention and deletion requirements are recorded in the client-specific order or service terms; this public summary does not invent a fixed period. Contact admin@ideagroup.tech to correct onboarding details or request a review of client data handling.

This is an operational pilot summary, not a claim of certification or a replacement for a professionally reviewed privacy notice before broad public sale.