Pakistan managed pilot packages

Messaging, AI replies, Calling and IVR — clearly included

Every package includes a managed WhatsApp workspace. The cards show price and limits; the complete interactive feature map below shows the Inbox, AI, templates, customer tools, integrations and Calling functions you receive.

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AI Messaging includedManaged setup includedHuman-controlled AIPrices in PKR

2 months free

Messaging + Campaigns

WhatsApp messaging, campaigns and the supported nonvoice tools. Reseller eligibility is included.

PKR

1,000

/ month

One-time managed setupPKR 3,500

First paymentPKR 3,500

First 2 billing months free; then PKR 1,000/month.

Your setup includes

Managed number connection, selected team capacity, approved knowledge and guided onboarding.

1 WhatsApp connection · 2 named team seats · 20 verified FAQs
Campaigns, supported automations, reporting and scoped API/webhook access
AI text replies with per-chat AI/Human control
Android access included; production release availability is pending
IDEA-domain reseller eligibility · child licenses billed separately

Explore every included feature

Months 1–2: software fee PKR 0. Months 3–12: PKR 1,000/month. Month 13 renewal: PKR 2,499/month with notice. Provider usage, tax and extra capacity are separate.

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2 months free

Human Calling

Messaging and campaigns with human browser calling; IVR is bundled only in the IVR package.

PKR

4,999

/ month

One-time managed setupPKR 7,500

First paymentPKR 7,500

First 2 billing months free; then PKR 4,999/month.

Your setup includes

Managed number connection, selected team capacity, approved knowledge and guided onboarding.

1 WhatsApp connection · 1 named team seats · 20 verified FAQs
Campaigns, supported automations, reporting and scoped API/webhook access
AI text replies with per-chat AI/Human control
Android access included; production release availability is pending
IDEA-domain reseller eligibility · child licenses billed separately
1 human calling agents · 1 concurrent call

Explore every included feature

First two billing months: software fee PKR 0, counted from verified activation and number readiness. Provider calls, messages, tax and extra capacity are separate.

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2 months free

Human Calling + IVR

Messaging and campaigns with human browser calling; IVR is bundled only in the IVR package.

PKR

8,999

/ month

One-time managed setupPKR 12,500

First paymentPKR 12,500

First 2 billing months free; then PKR 8,999/month.

Your setup includes

Managed number connection, selected team capacity, approved knowledge and guided onboarding.

1 WhatsApp connection · 3 named team seats · 75 verified FAQs
Campaigns, supported automations, reporting and scoped API/webhook access
AI text replies with per-chat AI/Human control
Android access included; production release availability is pending
IDEA-domain reseller eligibility · child licenses billed separately
3 human calling agents · 1 concurrent call
2 IVR menus

Explore every included feature

First two billing months: software fee PKR 0, counted from verified activation and number readiness. Provider calls, messages, tax and extra capacity are separate.

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Managed qualification

Managed AI Calling

A managed AI voice agent for one business, subject to delivery qualification. Reseller is excluded.

PKR

99,999

/ month

One-time managed setupPKR 99,999

First paymentPKR 199,998

Monthly fee starts on activation; no free-month waiver.

Your setup includes

Managed number connection, selected team capacity, approved knowledge and guided onboarding.

1 WhatsApp connection · 5 named team seats · 200 verified FAQs
Campaigns, supported automations, reporting and scoped API/webhook access
AI text replies with per-chat AI/Human control
Android access included; production release availability is pending
Direct managed business account; reseller excluded
5 human calling agents · 1 concurrent call
3 IVR menus

Explore every included feature

No free-month waiver. AI voice, metering and capacity must be qualified before activation. The proposed 500 AI minutes are not a confirmed allowance.

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Clear billing before you start

The first three packages include two free billing months from verified activation. Messaging is PKR 1,000/month in months 3–12, then PKR 2,499 with renewal notice. Setup, provider usage, taxes and paid add-ons are separate.

Reseller eligibility is included in packages 1–3. Each downstream client has an independent package and supplier bill. New account activation, numeric capacity and premium AI voice remain subject to qualification.

Build an exact order

Exact plan comparison

Limits, seats and support — without hidden wording

All packages include campaigns and the supported nonvoice tools within agreed capacity. Packages 2–3 use human calling; premium AI voice belongs to package 4 and requires qualification.

Commercial limit	Messaging + CampaignsRecommended	Human Calling	Human Calling + IVR	Managed AI Calling
Monthly after free period	PKR 1,000	PKR 4,999	PKR 8,999	PKR 99,999
One-time setup	PKR 3,500	PKR 7,500	PKR 12,500	PKR 99,999
First payment	PKR 3,500	PKR 7,500	PKR 12,500	PKR 199,998
Free software months	2	2	2	0
Month 13 renewal	PKR 2,499	PKR 4,999	PKR 8,999	PKR 99,999
Campaigns / automations / API
Reseller eligibility
Human Calling
IVR bundle
AI Calling				Qualification required
Android access	Production release pending	Production release pending	Production release pending	Production release pending
WhatsApp connections	1	1	1	1
Named team seats	2	1	3	5
Verified AI FAQs	20	20	75	200
Incoming call minutes
Browser calling agents		1	3	5
IVR menus			2	3
Concurrent calls		1	1	1
AI Messaging
Incoming overage

Reseller supplier rates

Included enrollment in packages 1–3, with no extra reseller setup fee. Each client receives an isolated workspace and its own paid package on the IDEA domain. Parent trial does not waive client licenses. Retail markup is yours. Pilot limit: 20 active clients. AI Calling and own-domain white label are excluded.

Client package	Setup PKR	Monthly PKR
Messaging + Campaigns	2,000	500
Human Calling	5,000	3,000
Human Calling + IVR	8,500	5,500

Requests are reviewed before activation. Exact contact, workflow, campaign-volume, storage and API capacity is agreed before service starts. Android production and premium AI voice availability remain pending.

Team seat

One of the published team seats is assigned as the client administrator; it is not an extra seat.

Calling agent

A calling agent is a named workspace member enabled for browser calls. Agent count and concurrent-call count are different limits.

Support promise

Support follows the selected plan. A guaranteed response or resolution time applies only when it is written in the final order form.

Published managed add-ons

Add only what the client actually needs

These are low Pakistan pilot rates. Provider usage, Meta charges and applicable taxes remain separate.

Extra shared-inbox team seat

One additional named member for Inbox, contacts and team collaboration.

PKR 750 / month

No separate setup fee

Extra browser calling agent

Enables one existing named team member for the live browser Call desk; this is not an extra WhatsApp connection.

PKR 750 / month

No separate setup fee

Extra WhatsApp messaging connection

One additional managed messaging number. Calling eligibility is checked and quoted separately.

PKR 2,499 / month

Setup: PKR 3,500

50 additional verified FAQs

Knowledge review, safe matching and approved AI-answer activation for one extra block of 50 FAQs.

PKR 500 / month

Setup: PKR 1,500

Extra IVR menu

One additional managed menu with prompt, keypad routes and fallback handling.

PKR 500 / month

Setup: PKR 1,500

Extra concurrent calls or Calling connection · Custom quote

Quoted only after provider eligibility, server capacity and media-path validation.

Capacity validation required

Outbound Calling, recording or supervisor tools · Custom quote

Not included in the managed pilot baseline; provider permission, consent and technical validation are required.

Provider and consent review required

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Complete product capability map

See the platform you are actually buying

The package cards show commercial limits. This interactive map shows the customer-facing product functions behind them, with Calling-only and separately quoted growth tools clearly marked.

111

detailed capability points

included across all four packages

packages with human calling; IVR in 3–4

All packagesHuman Calling: packages 2–4IVR: packages 3–4AI Calling: package 4, qualification pendingManaged add-on

Inbox & messaging

Daily customer communication, media and team collaboration in one protected workspace.

16 capabilities

Shared Team Inbox

All packages

Handle real customer conversations from one workspace instead of separate phones.

Live queues and fast search

All packages

Find a customer or number and switch between active, unread, unassigned and waiting queues.

Connection and conversation filters

All packages

Filter by WhatsApp number, team, label, priority, assignment and conversation state.

Visible human ownership

All packages

Assign chats to a person or team and keep responsibility visible throughout the conversation.

Labels, priority and status

All packages

Organize conversations with labels, urgency, service status and follow-up state.

Private internal notes

All packages

Add team-only context that is never sent to the customer.

Saved and quick replies

All packages

Reuse approved common answers while keeping the final send under human control.

Protected text replies

All packages

Review the recipient and content in a separate confirmation before a real WhatsApp send.

Photo, video, audio and documents

All packages

Send supported media and documents, including videos and documents up to 100 MB where the provider permits.

Voice notes and inline playback

All packages

Play voice notes and audio inside the conversation, with secure download when needed.

Image preview inside chat

All packages

Review customer images and outgoing photo previews without leaving the conversation.

Location, reaction and sticker tools

All packages

Send a location, react to a selected message or send an approved sticker from the composer.

Exactly three interactive reply buttons

All packages

Create a real WhatsApp reply-button message with header, body, footer and three distinct choices inside the open reply window.

24-hour window guidance

All packages

See when free-form replies are open and when an approved template is required to restart messaging.

Delivery and read timeline

All packages

See sent, delivered and read states with exact message history and delivery times.

Privacy-safe browser alerts

All packages

Receive priority alerts without exposing customer text or phone data in the notification.

Package inclusion does not override Meta approval, the open customer-service window, connection readiness, user permissions or published plan limits. Campaigns, supported automations and scoped API/webhooks are included access; provider usage and agreed capacity remain separate. Reseller access and new activation require the completed onboarding stages.

AI Messaging in every package

More than an auto-reply: approved AI with visible human control

The AI messaging experience is included across the catalog and activated only after your knowledge, controls and consent are ready.

Automatic replies in the open service window

When enabled, AI can answer customer-initiated messages inside Meta's open 24-hour customer service window. After it closes, an approved template is required.

Approved knowledge, not guesswork

Answers come from verified FAQs and approved website, document or catalog knowledge. If an answer is not verified, AI asks for clarification or safely gives no answer.

A person always controls AI or Human mode

A team member can switch AI on or off for each chat. AI cannot move a conversation to Human by itself, so ownership stays visible and deliberate.

Three guided reply buttons

When at least three approved topics are ready, eligible grounded replies can show exactly three related choices and continue only through approved answers.

Languages and voice-note understanding

Reply language and tone are configurable. Supported voice notes can be transcribed privately and viewed as Original, Urdu, Roman Urdu or English without changing the approved answer.

One inbox for people, media and AI

Teams handle text, images, video, documents and voice notes with contacts, tags, notes, quick replies, message status and AI-assisted drafts in the same workspace.

The 24-hour rule, stated correctly

AI may be available around the clock, but WhatsApp free-form replies are allowed only while the customer service window opened by the customer's message remains active. Once that window closes, the workspace uses an approved WhatsApp template instead of sending an unrestricted AI reply.

What the one-time setup fee pays for

We prepare, configure, test and hand over the service

The setup charge is managed implementation work, not a simple activation fee. The exact limits still follow the package you choose.

Messaging & AI setup

Included in the PKR 3,500 Messaging setup fee and as the foundation of every Calling package.

Package, business details and billing contact recorded
WhatsApp number ownership and guided Meta connection checks
Workspace, shared inbox users and business hours configured
Contacts, tags, approved templates and standard replies prepared
Verified FAQs, AI language/tone, safe fallback and AI/Human rules configured
Text, media, voice-note and approved AI reply acceptance completed
Basic team training and handover

Calling, IVR & browser-agent setup

Included in the Launch, Growth or Business setup fee according to that package's agent, IVR and FAQ limits.

Everything in Messaging & AI setup
Approved welcome message and incoming-call experience
Cloned English voice consent, creation and output approval
IVR keys, destinations, fallback message and operating hours configured
Browser agents, microphone, audio output and headset readiness checked
One controlled test verifies welcome, FAQ answer, DTMF 1 handoff and two-way audio
Health, cleanup and final client acceptance checked before handover

What the client provides

The client provides an authorized WhatsApp number, completes required Meta verification, supplies approved business content and FAQs, identifies inbox users or agents, approves voice use where applicable, and provides suitable devices and internet. Passwords, OTPs and recovery codes are never stored in onboarding documents.

See the workflow before you commit

Explore the guided platform tour and understand the right configuration for your team.

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