المراسلة وردود AI والمكالمات وIVR — مشمولة بوضوح

Handle real customer conversations from one workspace instead of separate phones.

Find a customer or number and switch between active, unread, unassigned and waiting queues.

Filter by WhatsApp number, team, label, priority, assignment and conversation state.

Assign chats to a person or team and keep responsibility visible throughout the conversation.

Organize conversations with labels, urgency, service status and follow-up state.

Add team-only context that is never sent to the customer.

Reuse approved common answers while keeping the final send under human control.

Review the recipient and content in a separate confirmation before a real WhatsApp send.

Send supported media and documents, including videos and documents up to 100 MB where the provider permits.

Play voice notes and audio inside the conversation, with secure download when needed.

Review customer images and outgoing photo previews without leaving the conversation.

Send a location, react to a selected message or send an approved sticker from the composer.

Create a real WhatsApp reply-button message with header, body, footer and three distinct choices inside the open reply window.

See when free-form replies are open and when an approved template is required to restart messaging.

See sent, delivered and read states with exact message history and delivery times.

Receive priority alerts without exposing customer text or phone data in the notification.